I wrote a 2nd letter with a copy of this posting from my blog to SR and asked to get Ryan's management involved. Not long after I received an email from PM's supervisor apologizing (good start). PM's supervisor informed me that he has contacted the Framer and the Foundation contractor to fix the problems. I wasn't satisfied with the answer because I want to know what their plan of action was to fix it. I don't want just a patching job covering over the mistake. The supervisor email back and ask us to meet him onsite the next day. (Isn't the power of the internet amazing). With Ryan's reputation online (pun intended), he wanted to make sure all our concerns were taken care of.
When we arrived onsite and met up with our PM first. He showed us that they have already fixed the steel beams and the wall cavities where the beams sit. They have straighten the metal plates and made a clean cut of the concrete instead of the sloppy hammering job before.
PM said they will also weld the steel plates and fill in the cavities. They normally just leave the cavities open so that's good. (before and after pictures):
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As you can see the markings on the beam above, they had to jack up each beam (and the rest of the house above it) to repair them. I ask PM why didn't they halted construction and fix the problem before adding more weights on top of it? (especially the beam with the wooden block)
Supervisor arrived while we were going over the repairs. He asked why I still look concerned... well....because now I don't know if the whole structure has been compromised from the repair. It looks fine now but will it hold up in the future? They both assure me it'll be fine. OK THEN!
We would much prefer an extended warranty over talking.
Now back to my question to PM about halting the construction when problems with the foundation supports were discovered. This is what we disagreed on.
If this is your house, I know most will agree with me that construction should stop until they have the proper tools and Plan of Action to fix it before proceeding. It's only logical and especially we are dealing with the foundation support. Our PM had 29 years in construction for various builders and he said he would've done the same and continue to build on top of faulty support. He sees it as a difference in opinion but I see it as common sense to stop. I'm not an expert but I would rather be safe than sorry later. What do you think?
We are happy they did the fix, it's better than before but our concern now is will there be issues from this in 5, 10, 15 years down the road. We'll see, at least now we have documented everything. If they can give use a 20 year structural warranty (normally 10) and 3 years of wall-to-wall warranty (normally 1 year), It will make us feel less concerned or even closing cost help since we have delayed from June to August to close. Mortgage rates were much lower a month ago if we are to close in June.
On a side note. Ryan's management acted quick and responsive. They really care about their reputation and customer satisfaction (so far). What had happened to our house don't happen often as none of my neighbors had this issue. (I checked out 5 other constructions in the area and they were fine) We just happens to be the unlucky one.
At that same meeting I asked if I can insulate the garage before drywall goes up and the supervisor offered to have it done for us by the insulation company. I also asked PM about TV mounting supports and we went around the entire house and marked where I wanted the extra 2x4s in the walls as well as extra support underneath the washer/dryer. As we walked around, PM let out a small chuckle and said "I'm helping you while you're beating me up" jokingly I think. I assumed he meant that I wrote him up and got his supervisor involved. We had no intentions of offending him, just want to make sure our house is safe and sound for our family. We really do feel bad about it but we have to voice our concerns especially on such a large investment or it'll be too late when the house is finished. He's a really nice guy like I said in previous posts and we still plan to giving him high marks on the survey.
I guess we are ok for now and wait for inspection. Here are some pictures I took yesterday to show how much they've done in 4 days (Monday-Thursday) from steel beam install to roof. That's fast but not sure it's a good thing either. :)
House as of 3/26/2013.........
From foundation to roof in 4 days.
Glad to hear you were able to get through and have the problems addressed in some manner. Hopefully this means your SR and PM will be more attentive to your concerns moving forward.
ReplyDeleteHopefully you won't have problems. I kinda think I might ask to have an inspector check it out at
ReplyDeleteRyan's expense just to make sure.
Glad they took care of this for you in a more professional manner.. It looks much better than the initial idiotic mess they had in place. The welding should also help.. Are they going to fill any of the empty concrete space around where the beams sit now? Have you considered asking them for an extended warranty on the fix (is it part of the 10 year structural warranty already?) or some discount at closing? Looks way better though. Very happy to see they took care of things promptly..
ReplyDeleteThanks Ella,
Deleteclosing help would be nice since rates are going up fast and even higher by the time we close.
Glad to know that they finally did something to address your concerns! I can imagine your condition, why you might not be fully satisfied ... I guess we all do! The stuff you said about extended warranties sounds like a very good idea to me. That'll give you some peace of mind!
ReplyDeleteYou have stayed on top of this thing and have done very well in this stressful situation! All the very best!!
PM's supervisor was very accommodating and seems to want to make it right. We'll see what else if any he can do to help.
DeleteI find it really unprofessional when they make comments like that (about you beating him up). If he couldn't address the issues then he deserved it.
ReplyDeleteI'm glad you are seeing some sort of resolution from all of this. I'm sure it is fine but with the beam just sitting on whatever that black is, it still makes me uneasy but as long as they have assured you it is good and you are comfortable with it.
Cloud, keep note of everything. I am feeling very uneasy about their fix as well. Please keep us posted on how this plays out.
ReplyDeleteJT
I am in the same community and had the same issue with my foundation. I'm glad to see that they fixed it for you. Are the fixes still holding up or are you seeing cracks around the repairs they did in the foundation? Does your A/C work well in your Shakespeare or do you wish it cooled the upstairs better?
ReplyDeleteRight now we have a crack on the foundation right at the corner of the basement window which is near the area of the repair. It's from the window all the way down underground.
ReplyDeleteThey'll have to "patch" it up on the 10 month vision coming up soon.
We noticed that our master bedroom does not get enough heat/AC from the system.
I pointed it out during construction about the AC/Heater unit is too small for this size house but they simply told me it's designed that way. We had to close pretty all the vents in other rooms and hall way to get heat/AC in out master bedroom. Master bath is freezing this past winter that we had to use a portable heater in there.